Navigating Care Account Help Center


For help with referrals, medical, billing, or other care-related questions, please contact your clinic. Our Technical Support is only able to help with your Navigating Care account.

Frequently Asked Questions

Sign In / Account Questions

  • How do I sign up for Navigating Care?

    Navigating Care is a digital care companion and patient portal available by invitation through your clinic or support program. Once your clinic or support program submits your email, it can take up to 48 hours for your invitation to arrive. Check any spam or junk email folders for your invitation.

    To request a new invitation, go to patient.navigatingcare.com and click "Need to register? Start here" at the bottom of the sign in page. Then enter your email address to receive a new registration link. If you still need assistance, please contact the Technical Support Team at information or contact us at support@navigatingcare.com or 1-800-925-4456

  • I forgot my password.

    To reset your password, go to navigatingcare.com/account/password/new and enter the email address you used to register for Navigating Care. You will receive an email with instructions and a link to reset your password.

  • What's my username?

    Most people sign in using their email address. If you created an unique username during or after registration, you’ll need to sign in using this username.

    If you do not remember your username, please contact our Technical Support Team at support@navigatingcare.com.

  • How can I unsubscribe?

    Unsubscribe from emails using the "unsubscribe" or "opt out" link in the bottom of each email. To change your notification settings, first sign in, then click on your name in the navigation menu, then click Settings. Here, select only the notifications that are most important to you (such as a secure message from your care team).

    Unsubscribing from texts will end all future text message communications from Navigating Care, including Navigating Care related text message communications from your clinic or support program. To unsubscribe from all future Navigating Care texts, reply STOP.

  • How do I register for someone else?

    We take patient privacy seriously. If you did not receive an email as a personal representative of the patient, then please contact our technical support team who will walk you through the registration process. If you are a member of a Cancer Support Program, only the member is authorized to register an account.

    To contact Navigating Care support, use the "Have a specific request or comment?" form below and provide the patient’s contact information. Our support team will be in touch to confirm authorization.

  • What should I do if my personal health information is incorrect?

    Navigating Care receives your personal health information directly from your clinic or support program. If you believe there is an error, please contact your clinic or support program via phone or Secure Message.

  • How is my information kept secure?

    Navigating Care is compliant with federal HIPAA and state laws pertaining to your privacy. To prevent any unauthorized access, we require you to verify your identity for each device on which you use Navigating Care—whether it's your phone, desktop, or tablet—before you can gain access to your information.

    Please visit www.navigatingcancer.com/privacy-policy for more information.

General Questions

  • What is Navigating Care?

    Navigating Care is a digital care companion and patient portal that helps you stay connected to your care team and manage your health care during your treatment journey. Use Navigating Care to: Organize Your Care—A single, secure place to access your health information. Stay Connected—Connect with your care team to get answers and report how you're feeling. Be Informed—Get personalized, relevant education and resources to improve your care.

  • I don't have a computer. Can I use Navigating Care?

    You can use any personal device with internet access including smartphones and tablets to access Navigating Care.

  • I'm under 18 years old. Can I use Navigating Care?

    Some clinics and support programs have enabled Navigating Care access for minors and their parents. If you are a minor or a parent of a minor and did not receive an invitation from Navigating Care, please contact your clinic or support program directly to discuss your options.

  • Is there a fee to use Navigating Care?

    No, Navigating Care is a free service provided by your clinic or support program to help you better manage your care. However, standard text messaging rates may apply if you receive text messages.

  • Why did I receive a text and/or email message?

    Your clinic or support program has partnered with Navigating Care to alert you whenever new information and resources are available, or to check-in regarding your treatment. To securely access your personalized health information, click the link within your text or email message and follow any instructions to log in or verify your identity.

    If you'd like to unsubscribe, see "How can I unsubscribe?" above for more information.

Other Common Questions

  • I need to schedule an appointment.

    For help scheduling or changing a clinic appointment, contact your clinic via phone or Secure Message.

    If you are a Cancer Support Program member, you can schedule an appointment with your CSP nurse using the appointments button on your home page.

  • I need a referral or have a medical question.

    For help with referrals or medical questions, please contact your clinic via phone or Secure Message.

    Our technical support team is unable to provide referrals or medical advice.

  • I need a prescription refill.

    For help with prescriptions or medication questions, please contact your clinic via phone or Secure Message.

    Our technical support team is unable to provide prescription refills.

  • I have a question about my bill or a recent invoice.

    For questions about billing or invoices, please contact your clinic.

    Our technical support team is unable to provide information about billing.

  • I need help with financial aid.

    For help with billing or questions about financial aid, please contact your clinic.

    Our technical support team is unable to provide assistance with financial aid.

Health Tracker Questions

  • What is Health Tracker?

    Health Tracker is a digital tool that helps you complete assessments remotely, and helps your care team monitor your treatment and any symptoms you may experience. Health Tracker scheduled check-ins help you follow your treatment plan and manage your symptoms with your care team. To enroll in Health Tracker, please contact your clinic.

  • Why isn't my check-in link working?

    Health Tracker check-ins are sent on a schedule determined by your clinic. Check-ins must be answered the same day they are sent. If your link is not allowing you to check in, please contact your clinic directly to verify your check-in schedule.

  • Does the link expire?

    Yes. For your security, we require you to re-verify your identity every 60 days. Once verified, you will be able to click on any link previously sent to you. However, if you choose to sign out of Navigating Care you will be asked to re-verify your identity.

  • Where does the information I send go?

    Your care team will be notified when you check-in using Health Tracker. If it is during business hours, they will contact you if you need assistance. However, if your check-in is submitted outside of business hours, your care team may not contact you until the next business day. If you need urgent assistance, call your clinic directly or call 9-1-1.

  • Do I need to sign in to check-in with Health Tracker?

    Yes. For your security, we require you to verify your date of birth every 60 days for each device on which you use Navigating Care.

  • What do I do if I choose to not participate?

    Contact your clinic or support program to end your Health Tracker check-ins.

Can't find what you're looking for?

Our support team is standing by to help with your Navigating Care account.

Talk by Phone

We provide live support from 7AM-5PM PST at
1-800-925-4456

Email Support

for detailed questions or inquiries, please contact us at
support@navigatingcare.com

Have a specific request or comment?

Tell us how we can help or improve in supporting your care.
Anything you share is confidential.

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