Patient Relationship Management: A Sure Path to Patient-Centered Care
As cancer care providers know well, the landscape of healthcare delivery is changing in complex and dramatic ways. Two related trends are driving this change: the shift among payers to value-based reimbursement and rapidly evolving patient expectations. As a result, providers are squeezed in the middle. Simply put, you are expected to provide better care […]
Team Spotlight: Jennifer Voorn

Some of us have dedicated our careers to the cancer field, some of us have dedicated our careers to helping people use technology to improve their lives and some of us just like helping people. We’re really proud of our work and our team here at Navigating Care. Meet one of our Product Managers, Jennifer Voorn […]
The Oncology Care Model Patient Experience
It’s no secret that policymakers are working to transform cancer care, shifting the basis of provider compensation from quantity of services to quality of outcomes. Currently, more than 20% of Medicare fee-for-service payments flow through alternative payment models (APMs), putting the Department of Health and Human Services within reach of their stated goals of 30% by […]
Are you ready for the Oncology Care Model?
The Oncology Care Model (OCM), set to start later this year, will transform cancer care for patients undergoing chemotherapy. To many cancer centers, more than a few OCM quality measures will be completely novel. To provide an easier way for providers to implement OCM successfully, we are pleased to highlight the OCM-specific features and functions […]
Customizing Educational Resources for Cancer Patients
According to Pew Research, 72% of internet users looked online for health information this past year. This is good because the more patients understand about their particular disease or treatment, the better equipped they are to manage symptoms or side effects. And poor health literacy is an independent risk factor for poor health outcomes, such as […]
Value-Based Payment Models and Why Your EMR May Fall Short
Electronic medical records (EMRs) are the software programs that underlie internal clinic workflow at most health care organizations. They’ve been around for a while but implementation nearly doubled nationwide from 2007 to 2012, thanks to the federal resources poured into EMR adoption as part of the Health Information Technology for Economic and Clinical Health (HITECH) […]
Meaningful Use: What to Expect
Last month, acting CMS administrator Andy Slavitt kicked up a media speculation storm when he said,“We are now in the process of ending Meaningful Use and moving to a new regime culminating with the MACRA implementation. The Meaningful Use program as it has existed will now be effectively over and replaced with something better.” It’s true […]
Five Things You Should Know About the Oncology Care Model
Soon, the Center for Medicare and Medicaid Innovation (CMMI) will announce the 100 participants for the Oncology Care Model (OCM), selected from the pool of applications they received last June. What do all cancer centers need to understand now about how OCM will impact cancer care? Read our blog in OBR from Navigating Care’s CEO […]
Good news for patients, providers and OCM participants: CMS is “dead serious about interoperability”
Last week at the J.P. Morgan Annual Health Care Conference, CMS Acting Administrator Andy Slavitt announced that going forward, rewards for providers will be less about the use of technology and more about the outcomes they achieve with their patients. One way to do this, he explained, is to level the playing field by requiring […]
Why We Do What We Do
At Navigating Care, we’re a team of healthcare and technology veterans committed to helping patients and providers fight cancer better. Many of us have family members who have faced cancer, and a few among us are cancer survivors themselves. A couple times a year, we like to take the opportunity to switch on the employee […]